Terms and Conditions

General T&Cs

  1. 1. Your Order

   1.1 Delivery of your order 

Delivery times are set by couriers and therefore vary depending on which courier is used. After placing your order, you will be able to track its progress by logging into the Platform which will either display the progress of your order, or provide a link to the relevant carrier’s site (on which you can check your order’s progress).

To ensure successful delivery, you must provide a delivery address where someone will be present during business hours. My wheels and tyrest will not be liable for late delivery where attempted delivery has occurred on or before the relevant delivery timeframe.

Where you have selected delivery to a branch, we will notify you when your order has arrived, and you will have 10 working days to collect it. If you do not collect your order from the branch within 10 working days, the order will be returned to My wheels and tyres, and will await for your further instructions. Additional freight charges may incur.

Please note that if your order is being delivered to a Rural Address, we may request for the rural delivery fee to be paid before your order is delivered. We must charge this additional fee because rural delivery because couriers are subcontracted to deliver your parcel from the nearest Post Office. These couriers then on-charge this fee to My wheels and tyres. 

   1.2 Returns and Refunds

All products sold on My wheels and tyres are under the Consumer Guarantees Act 1993. If you believe that you have a claim under the Consumer Guarantees Act 1993, you may have the right to a replacement or a refund.

You must lodge any complaint you may have through our Platform. Once your complaint has been lodged, we will try to resolve your complaint. My wheels and tyres attempts to resolve complaints as quickly as possible and relies on you to promptly provide all the information needed to resolve your complaint.

If free shipping has applied to you order, and you return the item due to change of mind, the original shipping amount, at My wheels and tyres discretion, may be deducted from the return refund. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There are certain situations where only partial refunds are granted:

  • Fitted/used tyres
  • Wheels that have been fitted onto a tyre/damaged in any way
  • accessories

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

  1. 2. Introduction

My wheels and tyres is a New Zealand-owned and operated online shopping platform (Platform). You can use our Platform to buy a wide wheels and tyres.

By using the Platform (and any of our associated websites, Apps or social media pages), you accept these terms and conditions (Agreement) and our Privacy Policy. We may change these terms at any time, and changes will be posted on the Platform. We will notify you where there are any material changes to these Customer Terms. By continuing to use the Platform, you agree to be bound by any changes.

We may disable your registration at any time if we believe that you are not using the platform in an appropriate or reasonable way. 

    3. Use of the Platform 

You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure. If you suspect or become aware of any unauthorised use of your account, you must notify us immediately and take immediate steps to re-secure your account.

Other than connecting to My wheels and tyres through the Platform, you must not gain or attempt to gain access to My wheels and tyres’ servers. You agree not to disrupt, modify or interfere with the Platform and its associated software, hardware and data in any way.

We do not warrant that the Platform will be available at all times and without disruption. We may make changes to the content on the Platform at any time without notice.

   3.1 Placing orders on the Platform 

Information about products on the Platform is based on material provided best to our knowledge. We cannot be held responsible for incorrect information supplied and you agree to make your own enquiries to verify information and assess the suitability of products before placing an order. We also note that due to photographic and screen limitations, some actual products may differ to a small extent in visual appearance from the way they appear on the Platform. Any information contained on our Platform (and any of our associated websites, Apps or social media pages) constitutes an invitation to treat only and is not an offer by us to supply any products.

To order a product, add it to the shopping cart and proceed through the checkout process. You will be required to enter payment information, which, if successfully completed, will lead to a confirmation page (which you can use as a receipt of your order). Once you complete an order (including payment), it will be sent to the our team who will confirm whether your order has been accepted or rejected. If our team rejects your order, we will provide alternative options or refund in full.

You can select to have your order delivered to one of our branches (for Order Pickup, and Returns) throughout New Zealand. To do so, when completing your order, select “branch pickup” and choose the branch from which you would like to collect your products. The associated delivery costs for the order will be displayed to you before you make payment.

    3.2 Cancelling Orders

We reserve the right to cancel orders that we believe to be placed for commercial purposes or are fraudulent (including where we believe there may have been credit card or a payment related fraud). We may also cancel orders where there has been an error in the listing of the product (e.g. an incorrect price). If we cancel your order, you will be refunded in full.

My wheels and tyres allows you to create a request to cancel your order (or part of your order) before the order is shipped. Please note that creating a cancellation request doesn’t guarantee that your order will not be shipped.

    3.3 Promotions and OffersPromotional Coupon Terms and conditions

  • Promotional coupons are applicable to all eligible products across My wheels and tyres 
  • Promotional coupons on My wheels and tyres are only applicable to new customers unless specified
  • My wheels and tyres reserves the right to amend or cancel promotional coupons and to update the terms and conditions without notice.   
  • Promotional coupon discounts are applied when the the code is claimed or the relevant code is entered at checkout on My wheels and tyres
  • Coupon discounts exclude cost of shipping (if relevant)
  • Only one coupon may be used per transaction on My wheels and tyres
  • Coupons may be used a maximum of one time per customer unless otherwise stated
  • My wheels and tyres general website terms & conditions also apply

Where you have applied a conditional promotion to an order (e.g. free shipping or a % discount for spending above a certain amount), and the order (or part of the order) has been cancelled or refunded, the terms in this clause will apply.

You cancel the order: where you cancel your order (or part of your order) under the “no regrets” policy, conditional promotions will be automatically reversed if the remaining order value no longer qualifies for the relevant promotion.

You return the order: where you return your order (or part of your order), conditional promotions, but not any free shipping promotions, will be automatically reversed if the remaining order value no longer qualifies for the relevant promotion.

Please Note:

  • Unless otherwise stated, reward programs or special discounts applicable to individual retailers do not apply to orders placed on My wheels and tyres.
  • Coupons can not be added to an order retrospectively.
  • If you are returning an item(s) and a coupon or portion of a coupon was used when placing the order, we will not reimburse the coupon or portion of coupon used.

    3.4 Pricing

All prices listed on My wheels and tyres are in New Zealand dollars and are inclusive of GST. Please note that prices may be altered on the Platform at any time for any reason. Delivery charges may be listed separately.

    3.5 Payment

We currently accept the following credit cards: Visa and MasterCard.

My wheels and tyres offers you the option of paying for your products through AFTERPAY and Polipay, which is an external service provider and is not part of My wheels and tyres or a Related Company. Please refer to their website for their terms and conditions.

  1. General Terms

    4.1 Privacy

We are committed to protecting your privacy. By accessing and using the Platform, you consent to the collection, use, storage, and disclosure of your personal information in accordance with our Privacy Policy, which can be found on this platform. When making any purchase through the Platform you acknowledge and agree that we may disclose your personal information to My wheels and tyres.

   4.2 Intellectual Property

You acknowledge that we are the sole owner or licensee of all intellectual property rights in the Platform and all products listed on it. We hold copyright in all content and elements of our website. You must not copy, alter or reproduce any product, our content or logo, or the Platform (or any part of it), nor permit any person to do so without our prior written consent.

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display, and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Platform and developing your ideas and suggestions for improved products we provide.